Always on hand to answer questions and make sure that no call goes unanswered, 24/7.
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In order to create a welcoming, organized environment for patients, streamline administrative processes, and provide the best patient experience, effective front office phone communication is crucial. It is imperative that a healthcare facility provides excellent patient phone call to provide patients with a positive experience.
Our patient scheduling and phone answering services ensure that your practice runs smoothly and efficiently.Your patients will be taken care of by trained and knowledgeable professionals. With our patient scheduling and phone answering services, your patients will always be greeted with a friendly voice on the other end of the line. We provide a comprehensive suite of services, including patient scheduling and rescheduling, appointment reminders, and phone answering services. We also provide a range of support services, such as billing and collection query assistance. Additionally, we provide compassionate customer service and handle patient complaints. Our solutions are tailored to the needs of your practice, helping to streamline processes and reduce administrative burden. Let us handle the phone so you can focus on providing quality care.
Appointment Scheduling: Schedule patient appointments based on provider’s availability, patient preferences, and other staff schedules.
Appointment Reminders: Send appointment reminders to patients via phone calls, text messages, or emails to reduce no-shows.
Patient Registration and Demographics Update: Verify and update patients' primary and secondary insurance informations, email, phone number update, mailing address and other demographic details.
Patient Queries and Concerns: Handle voice messages, emails, and other communication channels to address patient inquiries, no shows follow ups, appointment changes, and prescription refills.
Billing and Payment Processing: Generate and send patient invoices, process payments, and provide billing support, including setting up payment plans if necessary.
Complaint Resolution: Address patient complaints or concerns promptly and professionally, escalating issues when necessary.
Patient Education: Provide patients with information regarding their conditions, medications, and post-appointment instructions over the phone.
Patient Satisfaction Surveys: Collect feedback from patients to assess their satisfaction and identify areas for improvement.
Health Information Privacy: Ensure that all patient interactions and information handling comply with healthcare privacy laws, such as HIPAA.
Including many others...
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We offer a 2 week free trial so that you can see our work for yourself, experience the ease of outsourcing, and ensure you are getting exactly what you are looking for.
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